Frequently Asked Questions
Everything you need to know about your printing supplies and orders.
What is the difference between OEM and compatible ink cartridges?
OEM (Original Equipment Manufacturer) cartridges are made by your printer's brand, while compatible cartridges are manufactured by third-party companies to meet the same specifications at a lower cost.
Will using compatible cartridges void my printer's warranty?
No. Under the Magnuson-Moss Warranty Act, a manufacturer cannot legally void your printer warranty simply for using third-party cartridges unless they can prove the cartridge caused specific damage.
How long does shipping take for my order?
Orders placed before 3:00 PM PST typically ship the same business day. Standard shipping usually takes 2-5 business days depending on your location within the United States.
What is your return policy for defective items?
We offer a 1-year 100% satisfaction guarantee. If your cartridge is defective or you are unhappy with the print quality, you can return it for a full refund or a replacement within 365 days of purchase.
How should I store my spare ink and toner cartridges?
Cartridges should be stored in a cool, dry place in an upright position. Keep them in their original sealed packaging until you are ready to use them to prevent the ink from drying out.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal and Apple Pay.